We’re hiring!
Customer Success Manager
About Packwise
At Packwise, we’re transforming the way the process industry manages industrial tanks.
Founded in Germany in 2017 and recently expanded to the U.S., we’ve quickly become the leading provider of Industrial IoT solutions for tank tracking and remote level monitoring.
Our hardware-enabled SaaS technology combines smart sensor devices with powerful cloud software to deliver real-time visibility and intelligence across industrial supply chains. With Packwise, customers can automate processes, elevate service quality, and significantly reduce logistics costs through smarter, data-driven operations.
Now, we’re entering an exciting new chapter of growth—and we’re looking for exceptional people to join us. At Packwise, you’ll have the chance to work on cutting-edge IoT technology, shape the digital transformation of an entire industry, and be part of an international team that values curiosity, collaboration, and ownership.
If you’re eager to make a real impact and help build the future of connected supply chains, we’d love to hear from you.
Join us on our Packwise journey in the fast-growing B2B IoT space!
Are you interested in advancing the topics of digitization and sustainability in the field of industrial supply chain management? Is it important to you to take responsibility and work in a cheerful professional atmosphere and to further develop your strengths?
Position Overview
Drive Customer Success and Long-Term Growth at Packwise
At Packwise, we are transforming supply chains with data-driven solutions. As a Customer Success Manager, you will play a key role in ensuring our customers achieve measurable value and long-term success with our SaaS platform Packwise Flow.
You will act as a trusted advisor, driving onboarding, adoption, and retention while identifying opportunities to expand usage and deepen customer relationships.
WHAT YOU'LL DO
- Own a portfolio of customer accounts, ensuring high satisfaction, retention, and long-term success
- Drive onboarding and adoption, enabling customers to fully leverage Packwise Flow
- Build a deep understanding of customer processes and translate them into scalable platform use cases
- Analyze customer data and platform usage to identify optimization opportunities and drive value realization
- Conduct regular business reviews, demonstrating ROI and defining next steps
- Proactively identify risks and ensure customer health and retention
- Collaborate closely with Sales, Product, and Operations to deliver a seamless customer experience
- Identify and support upsell and expansion opportunities
- Maintain accurate customer data and activity tracking in CRM (HubSpot)
- Represent Packwise in customer meetings and virtual or on-site engagements
WHAT YOU BRING
- 2+ years of experience in Customer Success or Account Management within B2B SaaS environments
- Strong ability to build and manage customer relationships across different stakeholders
- Analytical mindset with the ability to translate data into actionable insights
- Proactive, structured, and customer-centric approach
- Experience with CRM tools (HubSpot preferred)
- Excellent verbal and written communication skills in English
- Bachelor’s degree in Business, Engineering, or a related field (preferred)
How to apply
To apply, please send your résumé and a brief cover letter to jobs@packwise.io. In your cover letter, please also include an overview of your industry expertise and explain why it is relevant to Packwise. We look forward to hearing from you!
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