FAQ
Frequently Asked Questions
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The Packwise solution creates transparent processes in the supply chain, starting with the production of your materials, through to their storage and transport, and finally to their use by the customer. Packwise records and analyzes supply chain processes and provides recommendations for action. New or optimized processes as well as use cases result for the following areas, among others:
- Container logistics
- Automatic reordering
- Notification of deliveries
- Quality tracking
- Production planning
- Vendor Managed Inventory (VMI)
The Packwise solution consists of:
The Packwise Smart Cap electronic device (hand-sized sensor, captures data from your container and sends data to Packwise Flow).
The Packwise Flow software platform (web-based application and interface/API with third party systems).
The Packwise solution monitors supply chain operations. It reports, for example, that your customer's stock levels of certain materials have fallen below a certain level, that deliveries are about to arrive at their destination, that product-critical temperature ranges have been reached, or that the quantity of emptied containers ready for collection has exceeded a certain number.
Yes, you can easily provide your customers or partners with the data and let them share the benefits. Here, it is essential for you to know, that each customer only sees the data that you share with them.
No, our business goal is to enable our customers to offer an improved and data-driven customer service. Therefore, sharing data with your business partners is an integral part of our solution and included in the monthly fee.
No, each connected business partner gets their own Packwise Flow account where the shared data is visible.
Packwise maintains the highest security standards to protect your highly sensitive data. The data is transmitted encrypted ((D)TLS) and secured on European servers.
Encrypted firmware storage and cryptographic protection against tampering secure the Smart Cap. Each device uses individual cryptographic keys valid only for one device to secure the connection. The Packwise cloud is protected by firewall services, and access to the Flow app and API occurs over TLS-secured connections. Data access is subject to a role-based authorization system, and password-protected access can optionally be extended with 2-factor-authentication.
You are welcome to get to know the Packwise solution without obligation. During a demo appointment, we will show you how the solution works and advise you individually on the company-internal implementation.
You can arrange a demo appointment here:
https://www.packwise.de/en/book-a-demo
Packwise helps customers integrate the solution into the workflows of various organizational units; including setting up the following processes:
- Identifying and evaluating the most relevant use cases in your organization
- Demonstrating the physical deployment of the Packwise Smart Cap
- Integration of container, delivery, location and product data
- Set-up of desired actions (e.g. into the ERP system) or email notifications
- Logistic processes regarding container return / reuse Packwise Smart Cap
Data from external systems (ERP, CRM, etc.) can be integrated via an interface.
To generate benefits for supply chain operations, it doesn't matter whether containers are used in open or closed loops. Packwise customers take a variety of approaches and use our solution in a wide range of applications. The uncomplicated application and removal of the Packwise Smart Cap also makes it useful for one-way packaging. Please contact us for more information.
The Packwise Smart Cap has international roaming and can currently be used in Europe. In the near future, containers can also be tracked in North America.
You can easily detach the Packwise Smart Cap from the container and use it on a new container.
Yes, as a user of the Packwise solution you can invite third parties to the Packwise platform and share targeted data.
The bottom side of the Packwise Smart Cap is provided with an adhesive foil, which was developed for this application. To attach the Smart Cap to the container, peel off the protective film and place the Smart Cap on the top of the container. For more detailed information, please refer to our installation instructions or our attachment video.
The Packwise Smart Cap is mounted on a carrier plate. This allows easy dismounting and repeated mounting of the Smart Cap.
Yes, the Packwise Smart Cap can be used for a wide range of container types and tanks in the liquid goods sector. We are happy to discuss the specific application with you.
The Packwise Smart Cap is a radar sensor for robust and accurate level measurement. In addition, the Smart Cap uses other sensors for temperature, motion and position measurement as well as for location tracking.
Data is transmitted via the NB-IoT, LTE Cat M1 and GSM cellular standards, as well as via WLAN and BLE. The existing mobile networks are sufficient for data transmission. You do not need to make any further arrangements. NB-IoT and LTE Cat M1 enable very energy-efficient data transmission even deep inside buildings. GSM enables data transmission from more remote areas. In any country, the Packwise Smart Cap can dial into the networks of multiple cellular carriers to further increase availability.
The battery life is about 5 years and varies depending on the measurement and transmission interval.
The Packwise Smart Cap can be used with any all-plastic IBC and combi IBC (consisting of plastic inner container and steel cage). Regardless of the manufacturer and container size (600L, 800L, 1,000L), all functions are retained. The Packwise Smart Cap is currently also used for various other container types, such as stainless steel IBCs. Please contact us and we will check the application for your container as well.
The IP 66/68 certification and high adhesion allow the Smart Cap to remain on the container during the cleaning process. Since cleaning processes vary widely among our customers, we are happy to assist you in evaluating your cleaning process.
Packwise Smart Cap Ex is a battery-powered sensor for level and temperature measurement as well as for locating and determining the position of mobile and stationary liquid containers or their contents in hazardous areas. The transmission of the sensor readings via mobile radio enables the autonomous use of Packwise Smart Cap Ex for remote monitoring.
The Packwise Smart Cap Ex measures and transmits level, temperature, location and movement of liquid containers. The measured values are transmitted encrypted via mobile radio to the Packwise Cloud and displayed in the Packwise Flow web application.
The Packwise Smart Cap Ex is maintenance-free. However, it should be checked regularly for tight fit and damage.
IECEx is an international certification system for explosion-proof electrical equipment. An IECEx approval means that the equipment complies with the international standards for use in potentially explosive atmospheres.
ATEX is an EU directive that specifies the requirements for equipment and protective systems for use in potentially explosive atmospheres. ATEX approval means that the Packwise Smart Cap Ex meets the requirements of the directive and may be used in potentially explosive atmospheres in the EU.
ATEX and IECEx are both certification systems for explosion-proof electrical equipment. The main difference between the two systems is that ATEX certification is only valid for countries in the European Union (EU), while IECEx certification is recognized worldwide.
A manufacturer can choose to have equipment certified to both ATEX and IECEx to facilitate market access both inside and outside the EU. ATEX certification is required for the sale of explosion-proof equipment within the EU, while IECEx certification allows sales in many other countries worldwide.
The Packwise Smart Cap Ex can be used in hazardous areas. These can be areas where flammable gases, vapors, mists or dusts are present, such as in the oil and gas industry, the chemical industry or food processing.
The suitability of a device for use in potentially explosive atmospheres is determined by its approvals and markings. The IECEx and ATEX approvals indicate that the device complies with international and EU standards for use in potentially explosive atmospheres, respectively. The markings provide further information about the specific properties of the device, such as the permissible ambient temperature or the degree of protection against explosions.
This marking indicates that the Packwise Smart Cap is approved for use in Group IIC (gases) and IIIC (dusts) hazardous locations. Temperature class T4 or T135 °C indicates that the surface temperature of the device must not rise above 135 °C. This means that no gases can be ignited which are flammable at a temperature greater than 135 °C. The "Gb" or "Db" marking indicates that the Packwise Smart Cap Ex may be used in zones 1/&2 (gases) and 21/&22 (dusts).
This indicates the permissible ambient temperature range for the Packwise Smart Cap Ex. The device is approved for use at temperatures between -20 °C and +70 °C.
It is the user's responsibility to ensure that Packwise Smart Cap Ex is used in accordance with applicable regulations and standards. The user should check the approvals and markings of the device to ensure that it is suitable for use in the desired environment. The user should also ensure that the equipment is handled by authorized and qualified personnel and that all safety instructions are followed.
ATEX certification is legally binding for distributors of explosion-protected equipment and systems and is valid in and for all 27 EU member states.
IECEx certification is voluntary and is used as a supplementary basis for market access in countries such as North America, Australia, Brazil and many others.
There are five countries that directly recognize the IECEx certificate: Australia ,New Zealand, Singapore, India, Israel.
All regions and countries with an IECEx ExCB are obliged to recognize indirectly through their own certification bodies - sometimes this is even stated in the legislation - Brazil - Customs Union (Armenia, Belarus, Kazakhstan, Kyrgyzstan and the Russian Federation).