More transparency - optimized customer service
Thanks to Packwise, Follmann Chemie can use the data of intelligently networked containers to gain transparency along the supply chain and relieve customers with new logistics services.
Who is Follmann Chemie?
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FOUNDED IN 1977
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LOCATED IN MINDEN
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INTERNATIONAL SUPPLIER
of specialty chemicals
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MORE THAN 800 EMPLOYEES
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OVER 200€ REVENUE
per year
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WORKING WITH PACKWISE
since 2020
The biggest challenges and goals
- 1Repeated costs are caused by a large container fleet and occasional loss/shrinkage of containers
- 2Access to stock and container levels at Follmann's customers is severely limited
- 3Storage capacities are so strained that there is little scope for ad hoc deliveries
- 4The administrative efforts at Follmann Chemie are to be significantly reduced
- 5More transparency is to be created at the container locations as well as on the transport route
What Follmann Chemie says
„In the future, our customers will be able to know exactly where their goods are and will be informed in real time of any delays. This allows them to react proactively and adapt their incoming goods and production accordingly.“
The initial situation
„We had been looking for a solution for intelligent IBC management for some time, with which we would like to increase internal benefits such as transparency in the supply chain on the one hand, and create added value for our customers on the other. After all, in addition to high product quality, excellent (logistics) service is crucial for our customers.“ - Hendrik Weiland, Projektmanager Strategisches Supply Chain Management
Those responsible for strategic supply chain management at Follmann quickly recognize the benefits of the Packwise solution. It quickly becomes clear that the complexity of the project requires close cooperation between all parties involved.
The result
„The Packwise solution has met our expectations exactly. We are currently preparing the roll-out for other areas of the company: We want to equip more and more containers with the Packwise solution in order to offer more and more customers the new, customized logistics service.“ - Julian Busse, Follmann Chemie Gruppe
Thanks to the close cooperation with Packwise, Follmann was able to achieve both main goals in pilot projects: On the one hand, added value was generated for customers, for example in the form of automated delivery notification or optimized inventory management, including automatic replenishment, in the sense of Vendor Managed Inventory. At the same time, planning and logistics processes were significantly improved thanks to networked, transparent data that is accessible at all times.
